AIforce

TL;DR: At Dreamforce '26 on September 15, 2026, Salesforce unveiled AIforce — a live interface layer that exposes the full intelligence of Salesforce (data, workflows, business logic, permissions, and governance) to any AI interface: Claude, Slack, Lightning, or wherever your teams work. AIforce launches immediately with three products: Claudeforce, Slackforce, and Agentforce Coworker.

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Salesforce made its biggest Dreamforce announcement in years on September 15, 2026, unveiling AIforce — a live interface layer that fundamentally changes how companies interact with their Salesforce data, workflows, and business logic. The vision is bold: instead of users coming to Salesforce through a fixed UI, Salesforce comes to them — in Claude, Slack, Lightning, or any AI interface they choose to work in.

As Patrick Stokes, President of Applications & Marketing at Salesforce, put it: "The UI is probably not everybody's favorite part… The UI is probably the thing that often gets in their way and slows them down. That's what's so exciting about this — it kind of disaggregates the UI and brings AI in to replace it."

What Is AIforce?

AIforce is a live interface layer that brings the full power of Salesforce — all the enterprise data, workflows, business logic, semantics, permissions, security, and governance — to any AI interface. The critical distinction from previous AI features: rather than AI working inside Salesforce's fixed UI, AIforce lets the entire Salesforce platform work through any AI interface a company chooses.

Marc Benioff, Chair and CEO, described it as an interface revolution:

"AI is creating an interface revolution. We are combining model intelligence with all the context that customers have built into Salesforce to create an intelligent, dynamic, composable system that is securely governed, built with Zero Data Retention, and designed to work with the core systems that already run your business."

— — Marc Benioff, Chair & CEO, Salesforce

AIforce makes AI interfaces:

Where AIforce Sits in the Agentic Enterprise Stack

AIforce adds a crucial new layer at the top of Salesforce's Agentic Enterprise architecture — the interface layer that brings the entire platform stack to any AI experience.

The AIforce Package: Three Products Launching Now

AIforce is launching with three interface products that bring Salesforce to the most popular platforms for working with AI.

Claudeforce — Salesforce Meets Anthropic's Claude

Claudeforce extends the partnership between Salesforce and Anthropic (first announced as Claudeforce in August 2026), bringing the #1 AI and the #1 CRM together into a single, trusted enterprise intelligence layer. It launches with Salesforce in Claude — packing all of Salesforce's intelligence into a prebuilt MCP server directly inside Claude, with 37 prebuilt sales skills covering everything from prospecting to pipeline hygiene. Salesforce in Claude is now available to all customers in beta, piloted by companies including Deloitte, GitLab, and Legora.

Slackforce — Salesforce Comes to Every Conversation

Slackforce brings the full context and intelligence of Salesforce into every Slack conversation, workflow, and experience. Slackforce Surfaces lets users pull live Salesforce data into interactive Slack interfaces their whole team can explore and act on together. Slack CRM connects every Slack conversation to Salesforce — letting users update records, log call notes, and spin up accounts without leaving Slack. Slack Code makes AI development a multiplayer activity in Slack — producing working code, prototypes, and documents collaboratively with AI.

We handle over 800,000 customer inquiries a year, so getting our people the right context fast is everything. Slackforce makes that possible — instead of waiting on someone else's time and expertise, anyone on our team can just describe what they need and get a real, working interface back.

— — Elia Wallen, Founder and CEO, Engine

Agentforce Coworker — AI in Every Salesforce Search Bar

Agentforce Coworker is an AI teammate built directly into the Salesforce Lightning interface — reasoning across accounts, activity history, and data to surface insights and take action, exactly where millions of Salesforce customers already work. Because it runs entirely inside Salesforce, it operates within your existing permissions with Zero Data Retention. Coworker is instantly available with no migration — 100,000 users activated Coworker within its first 35 days.

In just weeks, we went from zero to more than 20 use cases live in production, supporting approximately 3,000 users across the organization. We're already seeing substantial daily usage and real examples of how Coworker is helping teammates find information faster and move work forward.

— — Brandon Bernard, SVP/Sales Technology Strategist, Fulton Bank

The Headless Toolkit — Open by Design

AIforce is powered by the Headless Toolkit — the open architecture that exposes every element of the Salesforce platform, giving builders and developers MCPs, APIs, plug-ins, skills, and developer tools to create customized AI experiences on top of Salesforce's architecture. The AgentExchange ecosystem is a growing network of partners using the Headless Toolkit to build interfaces, agents, apps, integrations, and actions — including Anthropic, Amazon Web Services, Google, Microsoft, Lovable, Vercel, Docusign, Gamma, Jasper, and Rippling.

What This Means for Cloudy Wave Customers

For businesses running Salesforce through Cloudy Wave's implementation and managed services, AIforce represents a transformative shift in how your teams will access and act on Salesforce data. Rather than requiring users to log into Salesforce to check pipeline status, update accounts, or trigger workflows, AIforce enables those actions from Claude, Slack, or any AI interface — governed by the same permissions and business rules already configured in your org.

Cloudy Wave's team of certified Salesforce architects, developers, and Agentforce specialists is already tracking AIforce's capabilities and preparing guidance for customers on how to activate Claudeforce, Slackforce, and Agentforce Coworker in existing Salesforce environments. If you want to understand how AIforce impacts your current org configuration, book a free consultation with our team.