Salesforce ERP
ERP + CRM Platform 
Inventory Management 
Warehouse Management 
Order Management 
Vendor Management 
Logistics Management 
BOM Management 
Order Fulfillment 
Business Operations 
SaaS Platform for Operations 
Salesforce Cloud ERP Platform 
Xero
Zoho books
Quickbooks
Shopify
Acumatica
SAP
Odoo
NetSuite
Microsoft Dynamics 365
Sage
Agentforce Revenue Management
Agentforce Revenue Management + Billing 
Salesforce CPQ
Salesforce Advanced Billing 
Migrate from CPQ to Agentforce Revenue Management 
Microsoft
Data Cloud
Tableau
Our Expertise
Managed Services
Partner with Cloudy Wave's expert team to keep your Salesforce ecosystem running at peak performance — from inventory management and order fulfillment to billing and analytics. We handle the complexity so you can focus on growth.
Certified ISV, OEM & Consulting Partner
80+ Clients Supported
Agentforce-Ready
Trusted by product-driven teams on Salesforce
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10+
Years of Salesforce Excellence
80+
Happy Clients
95%
Implementation Success Rate
Certified Salesforce
ISV & ConsultingPartner
Why Cloudy Wave
Why Choose Cloudy Wave Managed Services?
With 10+ years of Salesforce expertise and 80+ clients across manufacturing, distribution, retail, and logistics, Cloudy Wave goes beyond implementation. We stay with you — optimizing, supporting, and evolving your Salesforce platform as your business grows.
Certified Salesforce Expertise
Access certified architects, developers, and QA specialists on-demand — no full-time hire required.
Proactive, Not Reactive
Health checks, performance audits, and release planning keep your org healthy before problems arise.
Agentforce AI Ready
Expert configuration, tuning, and governance for Salesforce Agentforce AI agents — future-proof your operations today.
Flexible Engagement
From on-demand support to dedicated embedded resources — plans designed to fit your team's size and ambitions.
Products covered under all managed services plans
Our Plans
Choose the Right Plan for Your Business
Flexible engagement models built to fit your team's size, maturity, and ambitions.
CLOUDY SUPPORT
Specialist backup, on your terms
- Annual support agreements starting at just 40 service hours per year.
- Expert guidance for teams with an internal Salesforce admin
- Access to certified Salesforce specialists for platform and product support
- Dedicated quarterly strategic planning sessions
- Priority ticket handling via our support portal
- Full Cloudy Wave product coverage
- Maximum flexibility — scale hours up or down at renewal
Annual agreement · Flexible top-ups
Learn more about Cloudy Support →
CLOUDY OPTIMIZE
Your long-term growth partner
- Monthly dedicated service hours to support continual improvement.
- Strategic guidance on roadmap initiatives in partnership with your team
- Proactive health checks — performance audits, data integrity reviews, and optimization sprints
- Bi-monthly strategic planning calls with a dedicated Customer Success Manager
- Integration management for Xero, QuickBooks, Shopify, and more
- Agentforce AI Agent configuration and tuning
- Monthly reporting on org health, system performance, and KPIs
Month-to-month · No lock-in
Learn more about Cloudy Optimize →
CLOUDY SCALE
A dedicated resource, embedded
- Custom weekly commitment of service hours from 3 weeks to 6 months in duration.
- Full or part-time Salesforce admin/consultant embedded within your team
- Day-to-day management of your Cloudy Wave products and Salesforce org
- Covers staffing gaps including parental leave, transitions, or rapid growth
- Weekly syncs with your leadership team and a dedicated strategic partner
- Full access to Cloudy Wave's architects, developers, and Agentforce specialists
- Custom SLA agreements available for enterprise clients
3 weeks – 6 months · Enterprise SLA available
Learn more about Cloudy Scale →All plans include access to Cloudy Wave's full team of certified architects, developers, and Agentforce specialists.
Cloudy Support
We're Here When You Need Us
Cloudy Support is on-call administrative and technical support for your Salesforce org and Cloudy Wave products. Designed for businesses that have a capable internal team but occasionally need access to specialists for advanced troubleshooting, feature configuration, or strategic guidance. It's the safety net that ensures your operations never stall.
Best For
- Teams with an internal Salesforce admin who need specialist backup
- Businesses running Cloudy Business Ops 360 or Cloudy Revenue Inventory post-implementation
- Companies wanting predictable, low-commitment support spend
What you get
On-call admin & technical support
Quarterly strategic planning sessions
Priority ticket handling portal
Flexible hour top-ups at renewal
Full Cloudy Wave product coverage
Cloudy Optimize
Your Long-Term Growth Partner
Cloudy Optimize pairs your business with a team of Salesforce experts committed to ongoing improvement. Every month, we work side by side with your team to optimize existing workflows, roll out new features, and ensure your Salesforce instance grows with your business goals. Think of it as having a Salesforce Centre of Excellence on retainer.
Best For
- Growing businesses that want continuous improvement, not just break-fix support
- Companies looking to expand Salesforce capabilities (Agentforce, Revenue Cloud, integrations)
- Teams managing complex ERP workflows across inventory, fulfillment, and billing
What you get
Monthly dedicated service hours
Proactive org health checks
Dedicated Customer Success Manager
Integration management (Xero, QuickBooks, Shopify…)
Agentforce AI Agent support & tuning
Monthly org health & KPI reporting
Cloudy Scale
Your Dedicated Salesforce Resource
When your team needs more than remote support, Cloudy Scale places a qualified Salesforce professional within your organization. This resource operates as part of your internal team — attending standups, managing sprints, and executing everything from daily admin tasks to complex Salesforce projects. Perfect for covering growth surges, staff transitions, or major transformation projects.
Best For
- Organizations undergoing rapid growth or digital transformation
- Teams covering staff absences (parental leave, resignation, restructuring)
- Businesses launching a new Cloudy Wave product and needing dedicated onboarding support
What you get
Embedded admin/consultant in your team
Custom commitment: 3 weeks – 6 months
Day-to-day sprint & release management
Weekly leadership sync meetings
Custom SLA for enterprise clients
Every Plan Includes
Every Managed Services Plan Includes
No matter which engagement model you choose, you always get access to Cloudy Wave's full team and core platform capabilities.
Access to Cloudy Wave's full team of certified Salesforce architects and developers
Support for all Cloudy Wave products: Business Ops 360, Survey & Form, DocGen & Signer, Revenue Inventory
Salesforce org health monitoring and proactive issue identification
Security and compliance reviews — profiles, permission sets, and sharing rules
Release management — staying current with Salesforce seasonal releases
User training and adoption support for your internal teams
Dedicated support portal with ticket tracking and SLA visibility
Agentforce-ready expertise — AI agent configuration, tuning, and governance
FAQ
Frequently Asked Questions
Cloudy Wave Managed Services is an ongoing support and optimization offering for businesses using Salesforce and Cloudy Wave products. It provides access to certified experts who manage, optimize, and evolve your Salesforce org — either on-demand or on a dedicated basis.
All Cloudy Wave AppExchange products — Cloudy Business Ops 360, Cloudy Survey & Form, Cloudy DocGen & Signer, and Cloudy Revenue Inventory — as well as core Salesforce Clouds including Sales Cloud, Service Cloud, Revenue Cloud, and Agentforce.
Cloudy Support is best if you have an internal admin who occasionally needs specialist backup. Cloudy Optimize is ideal for companies wanting continuous, proactive improvements each month. Cloudy Scale is designed for businesses that need a dedicated full or part-time resource embedded within their team.
Yes. Plans are reviewed at each contract renewal, and you can adjust your commitment level up or down based on your evolving needs. Our Customer Success team will guide you through the right option at every stage.
Cloudy Support starts with an annual agreement. Cloudy Optimize operates on a monthly basis. Cloudy Scale engagements run from 3 weeks to 6 months, with options to extend. Reach out to our team for custom enterprise arrangements.