Connect to Customers: Salesforce Marketing Cloud helps marketers in getting into customers and listen to them over the web. Learn and understand more about customers and their activities. Marketing teams can use all this to deliver more personalised experiences.
Mould Customer Experiences to Better: Shape customer experience by using predictive analytics. Study customer’s behavioural history to notice their future actions. Marketing cloud accesses customers activity which can be tracked of what they have done in the past can be used to understand their next plans. Notifications, subscriptions etc of what are they using and what are they sharing ahead.
Interaction on Customers Health: Understand customers satisfactory levels, based on that marketers can decide and deliver their content. Marketing cloud can adapt activities based on the problem solving of signals and their feelings. Determine all this based on the customers journey and their feedbacks.